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TISCO deploys“Quality Month”and 4th quarter continuous
By SHI Ying UpDate
2015-09-01
For the purposes of consolidating the quality philosophy of being precise, pragmatic and positive, heighten the quality level, as well as adapt to new normal of severe market competition, TISCO has decided to start “quality month” activity in September and carry out continuous improvement activity in the 4th quarter, as a respond to the over-all deployment of state and provincial “quality month” campaigns.
The September “quality month” activity is themed with continuous fundamental management and dedicated customer service. The guideline is as follows: keeping the philosophy of “quality is the strongest weapon to conquer market ” in mind, the company will positively get itself adapted to the new normal of increasingly severe market competition, promote the improvement in internal management of technology and quality, create an atmosphere of quality for all, inspire the technological innovation, advance product quality, meet the demands of market with product above expectation, expand the profitability with super quality, and drive the company to an era of upgrading quality.
The target of this activity is to heighten the quality awareness and brand awareness, revise the precaution mechanism for abnormal quality and quality fluctuation, and make a good control to any quality problems.
TISCO quality campaign covers 5 tasks. First task is to conduct quality publicity and education, to create a positive atmosphere pursuing good quality. Significances of improving product quality, customer satisfaction and market competitiveness should be expatiated thoroughly and sufficiently to the public, good cases happened during the campaign, regulation violation and rule breach should all be exposed to people. Second task is to focus on customer satisfaction, namely visit customer, self-examine processes, and strengthen inspection to finished product. Visit will be paid to new customers and customers who have new quality dispute; re-visit will be conducted among customers who participated in 2014 “TISCO Long March for Quality” campaign. The purpose is to listen to the customers face to face and to continuously improve the product. Specifically, all involved departments will organize visit to internal and external customers, collect complains and disputes, identify main problems, and work out solutions and schemes. All involved plants will hold training on product standards and test methods to their inspectors. All involved shifts will conduct self-examination to their own process and shift, and summarize the problems existing in labor, machine, material, rule and environment according to complains from following process. The third task is to consolidate the foundation for quality system, accomplish institute, and manage according to rules. Timely update is required to procedures, standards, and quality management documents of group company level. All involved departments and plants should also update their own regulations and procedures accordingly. The issues raised during internal and external audits will be collected and studied. Effective solutions should be worked out to fix common problems and even be carried out as regulations. For the problems found during performance evaluation, “PDCA” mode will be applied to eliminate them. All involved process units and shifts will organize self-examination and training on procedures and systems, based on complains from processes after. The fourth task is to hold training to all the staff, so as to heighten the over-all quality control ability. The principals of each plant and heads in charge of quality will accept training on typical quality fluctuations and dispute cases. ”three levels” training, i.e. training of shift level, workshop level and plant level, as well as quality seminar will be hold in all involved departments and plants. Managers in charge of quality and technology, foreman, section chief and those who are of same or above level will accept training on quality system and management system. The shifts or work teams who would make excellent performance and present inspiring status in terms of quality control, production organizing or equipment precision during the quality month campaign will be selected as a model and be widely publicized. The fifth task is to prompt all employees to actively improve and quickly solve outstanding quality problems. All involved departments and plants should make research on quality problems happened during manufacturing and customers’ use, and appoint someone to take charge of specific problem and its progress. 6σ program and QC program will be widely spread to all employees and monthly rewards will be carried out according to related rewards method rules of the company.
It is required by the company that, the principals in all departments should take actual situation of their own departments into consideration when organizing the campaign. They are required to organize the “quality month” activities from diversified aspects and in various forms according to the duties of their own departments. They should actively inspire all employees to participate into the activities which would be specially designed to be substantial, characteristic and effective. They should spare no efforts in this campaign with a purpose of making the updated TISCO quality.