TISCO Promoting “One standard for One Customer” to be the Most Trusted Supplier

With the progress of pushing “one standard for one customer” policy, the overall quality management and control in TISCO have been improved steadily. Positive feedback from customers has poured in, while product objection rate drops 1/3 from a year earlier.

 

One Standard for One Customer, literally, means that one exclusive standard shall be made for each one customer to meet to maximum extent its demands. With increasingly fierce market competition and customer’s more diversified demands, each market participant is trying everything to attract and keep customers. Consequently, what kind of products are favored by customers becomes critical.

 

The company started tying to implement One Standard for One Customer policy on products at the beginning of 2016. “Building customer-oriented One Standard for One Customer product standard system” was initially put forward explicitly on the subject of Realization of Intrinsic Quality Management at the work conference hold at the middle of the year, and later was stressed and arranged again in the Quality Month activity.

 

One Standard for One Customer is not a mission for certain process or certain plant but a systematic work covering the full processes and involving marketing, technology, as well as each process. Exact recognition of the customer’s demands is only the first step to develop One Standard for One Customer. Company’s marketing team must collect detailed information about the final application, processing technology and even service environment of products from customers, and then confirm the specific characteristic of our products. Based on the information collected by marketing teams, the engineers from TISCO’s Technology Center would adjust, improve and optimize corresponding production process standard to form a new, detailed and individualized one, which would be delivered to each process such as raw material, smelting, rolling, and etc. through the production and marketing integration information system of TISCO. Engineer of each process then would integrate the individualized standard into operating methods and specific parameters for his equipment, sequentially to get the product with customer-preferred “individuality”.

 

It is learned that the company’s completion rate of overall quality budget index was 10 percentage point higher than the first half year since One Standard for One Customer policy being implemented. The cases of loss of above RMB 10,000 Yuan caused by product objection rate, therefore, fell more than 20% from a year earlier.

 

“One Standard for One Customer is a specific way to fulfill the company’s Core Outlook of “Customer First”, and also a policy that we need to insist on and evolve to a more sophisticated level. So far, customer classifying management and One Standard for One Customer policy for key customer have been realized. Our ultimate goal is to design and make individualized products for each customer, and make TISCO become the most trusted and most reliable supplier,” a person in charge from TISCO’s Technology Center said.